Shipping & Delivery

Shipping & Delivery

Where do you ship to?

We currently ship Australia‑wide and New Zealand from Perth, Western Australia.
International shipping to additional countries may be added in the future.

Where do you ship from?

We are an Australia-owned business with deliveries shipped from Western Australia, Australia.

How long does shipping take?

Shipping times vary depending on your location. Once your order is dispatched, you’ll receive tracking details so you can follow your parcel’s journey.
Please note: delivery delays caused by the courier are outside our control

Do you offer Signature on Delivery?

Yes — Signature on Delivery is available at checkout.
This option provides extra security and helps prevent lost‑parcel disputes. If you’re concerned about parcel theft or live in an apartment complex, we recommend selecting this option.

My parcel says “Delivered” but I didn’t receive it — what now?

If tracking shows “Delivered,” please check:

  • Your mailbox
  • Around your property
  • With neighbours or building management
  • Any safe drop locations
  • Whether a collection card was left

If you still can’t locate it, contact us and we’ll guide you through next steps.
For extra peace of mind, we recommend choosing Signature on Delivery at checkout.